PSYCHOLOGICAL TOOLS FOR PROFESSIONAL DIAGNOSTICS OF PROFESSIONALLY IMPORTANT QUALITIES OF EMPLOYEES

Abstract

The article analyzes the main theoretical approaches to the problem of professional selection. The problem of professional selection and its importance in ensuring the quality of work of employees of the market network is substantiated. A thorough analysis and systematization of scientific literature on the problem of professional diagnosis of professionally important qualities was carried out. The main psychological approaches to the problem of professional self-determination and professional selection are revealed. A psychological analysis of the structure and characteristics of the professional activity of employees of the retail network was carried out. The peculiarities of professional diagnostics as a means of assessing the professional qualities of employees for professional compliance with the requirements of the professional profile and job description of the employee of the relevant industry are revealed. Theoretical substantiation was carried out and the mechanisms of diagnosis of the level of formation of professionally important qualities of employees of trade networks were revealed. The methodology of the organization of the study of the professional suitability of the cashiers of the trading hall of the chain of markets has been revealed. The main professionally important qualities of a cashier of a trading hall were determined by the method of expert evaluation. The structure of the professional diagnostic complex for diagnosing the level of professional compliance of the cashiers of the trading hall of the market network is substantiated. In accordance with the structure of professional activity, job duties and established professionally important qualities of the cashier of the trading hall, a set of appropriate methods was selected for diagnosing the level of formation of professionally important qualities. A system has been developed to unify the results of methods that are included in the structure of the professional diagnostic complex. With the help of the professional diagnostic complex, an empirical study of the professional suitability of the cashiers of the trading hall of the market chain was carried out. With the help of rating, the level of professional compliance of the employee with the requirements is established. The professional diagnostic complex developed by us can be used in the work of career counselors, psychologists, vocational psychologists of the employment center, HR companies of retail chains.